We are a team of boutique hotel and restaurant specialists focused on unfolding stories. On implementing concepts delivering growth of profitability and customer satisfaction to power your success while favourably transforming your community.
- Instill
- Epitomise
- Maximise
Trusted by:
Make it personal
In today’s globalised world of commodities, boutique hotels should act as catalysts for their natural environment and cultural heritage to engage with their guests and deliver their full revenue and profitability potential. Only a well-told story of terroir and authenticity ensures your hotel and restaurant becomes a destination to achieve that goal. We maximise your asset’s full potential by weaving that unique and authentic story.
Consistent storytelling is your key to success. It helps you to stand out from the crowd, to be sustainable while creating a unique and therefore communicable, desirable, and profitable hospitality product.
HOTELkonzept is your culture creator and place maker ensuring your boutique hotel and restaurant substantiates your true commitment to localness, to your cultural heritage and natural environment as we weave the yarn of your unique story into the entire hotel fabric.
Paired with decades of hospitality business acumen from around the globe we deliver value in designing hospitality concepts, putting them into workable business plans and bringing them to life.
Our expert team ranges from the most advanced digital, fast-paced IT expert to globe-spanning Public Relations, to revenue management, and to classic, down-to-earth, good, old-fashioned hoteliers aware of the paramount importance of distinction and recognition for all stakeholders.
Sustaining quality, substance, guest satisfaction and maximisation of your profit in the long run is what drives us to deliver the best of us every day
Your Benefits from our Services:
- Increase your revenue.
- Maximise your profitability.
- Improve your up-selling potential.
- Maximise your guest satisfaction.
- Improve your guest retention rate.
- Gain international exposure.
- Thrive and make your competitors irrelevant.
- Increase sustainability.
- Promote your local community.
- Create pride of your local heritage.
- Retain and increase the value of your asset.
- Increase your social media ratings.
Learn what we can do for you today!
We are those helping you from the background weaving the yarn of your project’s unique terroir and culture into a singular and remarkable story, creating a distinctive and memorable tapestry. We ensure your property generates sustained and sustainable profit while boosting its position at the helm of your community’s sustainable development.
Helmut Clemens
Managing Director
"There are two things people want more than sex and money: recognition and praise."
Explore Hotelkonzept’s Hospitality Solutions
For investors seeking to develop boutique hotels or restaurants and for hoteliers seeking to instill new life into their existing property:
Site evaluation
We specialise in assessing a site’s potential upsides and downsides, risks, and opportunities. We examine market potential for investors to minimise risk and take well substantiated decisions prior to committing funds.
Business plan & model
Properly modelling the concept and developing the business plan for a boutique hotel or restaurant is crucial. With a vast benchmark and hospitality knowledge our business models and plans enable you to project investments as well as operations allowing you to take solidly grounded, strategic decisions from day one.
(Re-)Conceptualisation & Storytelling
To thrive and engage with your guests and community alike, hotels should be an authentic and true reflection of their natural environment and cultural heritage. We assist you in (re-)conceptualising your hotel and hospitality project ensuring it becomes a destination. We spin the yarn, becoming your culture creator, to ensure your hotel and restaurant converges into a consistent tapestry – your very own and unique story – driving growth and profit while acting as catalyst for your local community.
Hotel Management
Backed by decades of experience and an immaculate track record in managing some of the best boutique hotels in different continents, by a coveted network and up to date with the latest tendencies in human resources, the culinary arts, sales, communication, and technology, we add value as operator of boutique hotels under different management models.
International PR
Stories are one of the most powerful tools you can use to engage and connect with your customers. For global advertising campaigns we partner with Kathleen and the team at KVD COMMUNICATIONS. Not only do they excel at creating stories across a wide spectrum of specialties, but they are also capable of amplifying a message globally. Her reputation for achieving exemplary ROI in print and digital media has been consistently demonstrated and her strategies create long-term engagement and profitability for clients.
For boutique hoteliers and restaurateurs seeking growth of profitability and guest satisfaction:
Unleashing your hotel’s full potential
Our critical hotel and restaurant analysis discovers untapped potential; additional potential to create value for guests and proprietor alike, resulting in profit growth and guest satisfaction. During our critical analysis we spend three nights at your hotel delivering a detailed and thoughtful analysis with actionable recommendations to unleash its additional potential. For restaurants we deliver our assessment after one or several meals, depending on the operation’s complexity.
Mystery guest
A fast and simple way to value your hotel and restaurant performance is via a classic mystery guest. Our expert guests analyse your hotel and restaurant from a communication, service, product, and guest experience point of view. We deliver a full report with insightful conclusions on how guests perceive your establishment. While social media offer basic, mostly un-benchmarked guest comments, with our mystery guest report you ensure to obtain an entirely unbiased, reliable feedback from a professional guest perspective with a coveted, relevant benchmark. Our mystery guest visits generally take 24h, conclusions are delivered within 72h.
Service standard implementation & maintenance
Many hoteliers and restaurateurs know the service they want to offer but might have additional potential in defining, implementing, and maintaining desired service standards. We assist you by listening to your expectations prior to creating, implementing, training, and assisting to maintain your very own standards. Defining and maintaining the right level of service standards and team attitude will decide over any long-term success for the hotel or restaurant. We are happy to share our acumen to the benefit of your guests and your profitability.
Revenue Management
The importance of predicting demand and adjusting pricing to maximise revenue can no longer be ignored. Many boutique hotels still ignore the very substantial potential growth in profit derived from optimising channels and adjusting prices depending on demand and the underlying inventory and supply. Selling the right product to the right customer at the right price is an art from today. This function can be successfully managed with technology, and we assist you in implementing strategies, utilising the most advanced tools to substantially maximise your profit.
Proud of our satisfied clients
At HOTELkonzept we pride ourselves in building the best business cases for our clients, ensuring they maximise growth, guest satisfaction and profitability. Our ultimate goal is to make our clients thrive.
- One United Properties
- MATCA – Transylvanian Sanctuary
- Cavas Wine Lodge
- Boscalt
- Chefs(in)
- BeGekko
- Es Princep
- Caesar Augustus
- Ostsee Lodges
- Es Rebost
- Aina Hospitality
- Mirazur
- Puro Hotel
- Hotel Am Konzerthaus Vienna
During our quality missions around the globe, we have inspected over 1.000 of the best boutique hotels and over 500 Michelin stars in over hundred countries, bestowing us with a not entirely insignificant benchmark. Many of these establishments are part of the most prestigious brands in hospitality:
- Auberge Resorts Collection
- Baglioni Hotels
- Como Hotels & Resorts
- Design Hotels
- Fairmont Hotels & Resorts
- JRE Jeunes Restaurateurs
- The Leading Hotels of the World
- The Michelin Guide
- Oetker Collection
- Belmond
- Relais & Chateaux
- The Red Carnation Hotel Collection
- Rocco Forte Hotels
- Singita Game Reserves
- Small Luxury Hotels of the World
Our Hospitality Team
Unleash your profit and guest satisfaction growth potential today!
At HOTELkonzept we are spellbound by powerful, well-told and well-executed stories and their positive impact on all stakeholders.
Are you ready to unleash your property’s full potential boosting your profitability and community?
